Refund & Return Policy – PetCore 🐾
At PetCore, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
📦 Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The product must be in its original packaging.
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A receipt or proof of purchase is required.
💰 Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
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If approved, your refund will be processed to your original payment method.
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Refunds usually take 5–10 business days depending on your payment provider.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our support team.
🚚 Shipping Costs
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
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Shipping costs are non-refundable.
📩 Contact Us
If you have any questions about our Refund & Return Policy, please contact our support team:
📧 Email: support@petcore.com
📞 Phone: +00 000 000 0000
Thank you for choosing PetCore – where your pet’s happiness matters most. 🐶🐱